At cq9, we consider your privacy a top priority. This document clearly explains how we collect, store, use, and protect your personal information every time you use our platform.
All data transmitted between your device and cq9 servers is protected with 256-bit SSL encryption — the same standard used by financial institutions and banks worldwide.
Cq9 has never sold, rented, or shared members' personal information with third parties for marketing purposes without your explicit consent. Your data belongs entirely to you.
Personal information is stored on servers protected by multi-layered firewalls, 24/7 monitoring, and strict access controls. Only authorised personnel may access member data.
You have the right to access, correct, or request deletion of your personal data at any time. Requests will be processed within 30 business days.
We use cookies solely to improve user experience and for internal analytics purposes. You can manage your cookie settings through your browser at any time.
You may opt out of receiving any marketing communications from cq9 at any time via your account settings or by contacting our support team.
Welcome to the cq9 Privacy Policy page. At cq9, we deeply value the trust you place in us when using our online betting platform. This Privacy Policy is crafted to ensure you fully understand how your personal information is handled, protected, and used while you are a member of our platform in Malaysia.
Cq9 operates as an online wagering entertainment platform offering Live Casino games, video slots, Sports Betting, and a variety of other games. In conducting these operations, we need to collect certain personal information to provide a safe, transparent, and responsible service to each of our members.
This Privacy Policy applies to all users of the cq9 platform, including website visitors, registered members, and individuals who contact our support team. By using the cq9 platform, you agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.
Cq9 collects your personal information through various means when you interact with our platform. The following are the categories of information we collect and the purpose of collection:
When you register a cq9 account, we collect basic information required to create and manage your account:
To comply with legal requirements and ensure platform security, we may require additional documents:
To process deposits and withdrawals securely, we store the following financial information:
We automatically collect technical information when you use the platform:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | KYC & age verification |
| Contact | Email, phone number | Communication & account security |
| Finance | Bank number, transaction history | Payment processing |
| Technical | IP, device, activity logs | Security & analytics |
| Games | Wagering history, wins | Responsible gaming |
Every piece of information we collect has a clear and legitimate purpose. cq9 uses your personal data only for the following purposes and nothing beyond that:
Cq9 does not sell, rent, or disclose your personal information to third parties without your consent, except in the following limited circumstances aimed at protecting you and the integrity of the platform:
We work with selected third-party service providers who help us operate the platform. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes:
Cq9 may disclose your personal information to the authorities if required by law, court order, or other valid legal process. This includes criminal investigations, financial fraud cases, or compliance requirements by relevant authorities.
In rare cases, we may share information with other betting platforms or industry bodies to prevent cross-platform fraud, particularly in cases involving serious abuse or confirmed illegal activity.
Cq9 continuously invests in the latest cybersecurity infrastructure to ensure the personal data of Malaysia members is protected at all times. The following are the layers of protection we apply:
All communications between your browser or app and cq9 servers are encrypted using TLS 1.3 protocol with AES-256-bit encryption. Member passwords are never stored in plain text — we use an irreversible bcrypt hashing method.
Access to the member database is strictly restricted based on the least privilege principle — each cq9 staff member can only access the data genuinely required for their job responsibilities. All access is logged and audited on a regular basis.
The cq9 security team continuously monitors platform infrastructure using intrusion detection systems (IDS), multi-layered firewalls, and real-time threat analytics to identify and block any unauthorized access attempts.
We conduct regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities before they can be exploited.
The cq9 platform uses cookies and similar tracking technologies to enhance the user experience and ensure essential platform functions run smoothly. Below is a detailed explanation of the types of cookies we use:
These cookies are required for the platform's core functionality and cannot be disabled without affecting overall platform use. They include login session cookies, CSRF security tokens, and your preferred language settings.
These cookies help us understand how members use the platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is used in aggregate and does not identify you individually.
Functional cookies remember the preferences and settings you have configured on the platform, such as your preferred language, self-set deposit limits, and game display preferences. This enables a more personalised and consistent experience each time you log in.
You can manage and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality. Refer to your browser's help guide for detailed steps on managing cookies.
As a registered cq9 member, you have the following privacy rights, which you may exercise at any time by contacting our support team:
You have the right to obtain a copy of all personal information we hold about you. Requests will be processed within 14 business days.
If any of your personal information is inaccurate or out of date, you have the right to request that we correct it promptly.
You may request the deletion of your personal data, subject to mandatory retention requirements under applicable law.
You may request that we restrict the processing of your data under certain circumstances, for example during a dispute over data accuracy.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time and we will honour that request.
Cq9 retains your personal information only for as long as necessary for the purposes stated in this policy or as required by law. The following are our retention period guidelines:
When data is no longer needed, cq9 will securely delete or anonymise it using methods that ensure the data cannot be recovered.
The cq9 platform may contain links or references to third-party websites or services in certain contexts. cq9 is not responsible for the privacy practices or content of those third-party websites.
We encourage you to read the privacy policy of every website you visit outside the cq9 platform. Clicking links to third-party websites is at your own risk and is not governed by this cq9 Privacy Policy.
Cq9 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant factors.
When significant changes occur, we will provide clear notice via in-platform notifications, an email to your registered address, or a prominent announcement on this page. The "Updated" date at the top of this page will always reflect the date of the latest changes.
Continued use of the cq9 platform after any changes to the Privacy Policy take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the cq9 Privacy & Data Protection team through the following channels:
Available 24/7 via the chat icon at the bottom corner of the platform
[email protected] — Response within 24 business hours
[email protected] — Dedicated to data rights inquiries
Please include your account number, request type, and sufficient details in every inquiry so we can process your request faster and more accurately.
Cq9 combines the excitement of online casino gaming with international-standard data protection. Register today and enjoy a safe, fair, and transparent gaming experience alongside hundreds of thousands of Malaysia members.