Cq9 Terms & Conditions – Rights & Responsibilities Malaysian Members

Welcome to cq9, an online betting platform operating under the domain cq9.bz. This Terms and Conditions document constitutes a legally binding agreement between you ("Member" or "User") and CQ9 ("Platform", "We").

By accessing, registering for, or using any part of the CQ9 platform — whether via web browser, mobile app, or any other device — you hereby acknowledge that you have read, understood, and agree to be bound by all terms stated in this document, together with our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any of the terms stated here, please stop using this platform immediately. Continued use of the cq9 platform after any term changes take effect means you accept the updated terms.

To register and use the cq9 platform, you must meet all of the following eligibility requirements at all times:

• At least 18 years old or older at the time of registration and throughout your use of the platform.
• Being legally competent to enter into a binding agreement.
• Not listed on the platform's prohibited list or any active self-exclusion list.
• Not currently declared bankrupt or involved in any insolvency proceedings.
• Registering for personal and entertainment purposes only, not for any unauthorised professional or commercial purpose.

CQ9 employs a strict KYC (Know Your Customer) verification system to ensure our platform remains free from misuse and stays safe for all legitimate members.

3.1 One Account Per Member

Each individual is only permitted to hold one (1) active account on the cq9 platform. Multiple account registrations by the same individual are strictly prohibited, regardless of different usernames, emails, phone numbers, or devices used.

3.2 Accurate and Up-to-Date Information

During registration, you must provide accurate, complete, and current information including your full name, date of birth, phone number, and valid banking details. False or inaccurate information may result in your account being suspended or terminated.

3.3 Account Security

You are solely responsible for keeping your username and password confidential. CQ9 will not be liable for any losses arising from unauthorised access to your account due to your own negligence. Please enable two-factor authentication (2FA) for additional protection.

3.4 Identity Verification (KYC)

CQ9 reserves the right to request identity verification documents at any time, particularly before processing a first withdrawal or when suspicious activity is detected. Documents typically required include a national identity card (MyKad), proof of current address, and bank account documents.

CQ9 supports a range of deposit methods suited for Malaysian users. All deposits are processed in real time and your account balance is updated immediately once payment is successfully confirmed.

4.1 Accepted Deposit Methods

• Online banking (FPX): Maybank2u, CIMB Clicks, Public Bank PBe, RHB Now, Hong Leong Connect, AmBank, Bank Islam, and others
• Digital wallets: Touch 'n Go eWallet, GrabPay
• Direct bank transfer (IBG/IBFT)

4.2 Deposit Limits

Minimum and maximum deposit limits vary by payment method. The latest limits are displayed in the Cashier section during the deposit process. These limits may be updated by cq9 without prior notice.

4.3 Currency

All transactions on the cq9 platform are processed in Malaysian Ringgit (MYR). If you make a deposit using a method that involves currency conversion, the prevailing exchange rate will apply and cq9 is not responsible for any currency exchange losses.

4.4 Failed Deposits

If funds have been deducted from your account but your platform balance has not been updated within 30 minutes, please contact cq9 support with proof of transaction (screenshot or receipt). An investigation will be conducted within 24 business hours.

Cq9 takes pride in a fast and transparent withdrawal system. We process withdrawal requests within 5 to 15 minutes for most cases, subject to the required verification.

5.1 Withdrawal Requirements

• KYC verification must be completed before the first withdrawal can be processed.
• Withdrawals may only be made to a bank account registered in the same member's name.
• Any applicable bonus rollover requirements must be fulfilled before a withdrawal can be approved.
• The account must be in active, non-suspended status at the time of the withdrawal request.

5.2 Processing Time

Complete withdrawal requests that meet all requirements will be processed within 5–15 minutes. In cases requiring additional security review, this period may extend up to 24 hours. cq9 will notify you via the notification system if additional review is required.

5.3 Withdrawal Limits

Daily minimum and maximum withdrawal limits are displayed in the Cashier section. Withdrawals exceeding the daily limit may be split into multiple transactions across different periods or may require higher-level verification depending on the amount involved.

CQ9 offers a variety of bonuses and promotions to members from time to time. Each bonus is subject to specific terms and conditions stated on the relevant promotions page, which form part of these general Terms and Conditions.

6.1 General Bonus Principles

• Each bonus may only be claimed once per person unless otherwise stated.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the rollover requirements.
• CQ9 reserves the right to withdraw any bonus if there is evidence of abuse, fraud, or attempts to manipulate the system.
• Bonuses obtained through dishonest means or in breach of these terms will be forfeited without compensation.

6.2 Rollover Requirements (Wagering)

Each bonus has its own rollover requirement that must be met before the bonus funds or related wins can be withdrawn. The rollover requirement is expressed as a multiplier — for example, a 10x rollover means you must wager the bonus amount ten times over.

6.3 Bonus Validity Period

All bonuses have a validity period stated on the relevant promotions page. Bonuses not used within the validity period will expire and cannot be recovered. Please read and understand the validity period before claiming any bonus.

All games available on the cq9 platform — including Live Casino, video slots, table games, and Sports Betting — have specific rules displayed within the respective game interface. Those specific rules form part of these Terms and Conditions.

7.1 Game Results

All game outcomes are determined by a random number generator (RNG) that has been verified and audited by an independent third party for automated games, or by real-time results for Live Casino games. Outcomes recorded by the cq9 system are final and cannot be disputed.

7.2 Technical Disruptions

In the event of a technical disruption during an active game, cq9 will use system records to determine a fair game outcome. If the outcome cannot be determined, the wager will be returned to the member's account. cq9 is not responsible for losses arising from internet disruptions on the member's end.

7.3 Display Errors

In the event of a display error, software glitch, or other technical fault resulting in an incorrect payout, CQ9 reserves the right to correct the error and void any affected transactions. Wins paid out due to an obvious technical error may be reclaimed by the platform.

To ensure a fair and safe experience for all members, cq9 strictly prohibits the following conduct:

• Fraud, falsification of information, or impersonation of another person.
• Colluding with other members to defraud the platform or other members (collusion).
• Use of automated software, bots, or tools that provide an unfair advantage.
• Attempting to exploit software bugs or system errors.
• Money laundering through the cq9 platform.
• Registering multiple accounts to abuse bonuses.
• Harassing, threatening, or causing distress to other members or cq9 staff.
• Any activity that violates applicable local or international laws.

9.1 Closure by Member

You may close your CQ9 account at any time by contacting our support team. Before closure, ensure all pending withdrawals have been processed and that no outstanding bonus requirements exist that could affect your balance.

9.2 Temporary Suspension

CQ9 reserves the right to temporarily suspend your account for investigation purposes without prior notice if suspicious activity is detected, complaints are received from third parties, or outstanding KYC verification requirements exist. Suspended accounts will be reinstated once the investigation is concluded if no violations are found.

9.3 Termination by CQ9

CQ9 reserves the right to permanently terminate any member's account for the following reasons without liability to the member: breach of Terms and Conditions, confirmed fraud, use of the account for illegal activities, or at CQ9's absolute discretion with reasonable notice.

9.4 Self-Exclusion

Members who need a break from gambling may voluntarily apply for self-exclusion through the account settings section or by contacting support. Self-exclusion periods are available from 24 hours up to permanent exclusion. Permanent exclusion requests cannot be reversed.

To the extent permitted by applicable law, cq9 and its affiliates shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from unfavourable game outcomes.
• Service disruptions caused by circumstances beyond cq9's control (force majeure).
• Unauthorised access to your account resulting from your own negligence in maintaining account security.
• Delays or failures caused by third parties, including payment service providers.

Cq9's maximum liability to any member under any circumstances shall not exceed the total deposits made by that member in the 30 days preceding the claim.

CQ9 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our discretion. Changes take effect immediately upon being published on the platform unless otherwise stated.

We will endeavour to notify members of significant changes via in-platform notifications or registered email. However, it is your responsibility to review this page periodically to ensure you are always aware of the latest terms.

Continued use of the cq9 platform after any term changes take effect will be considered your acceptance of the updated terms. If you do not agree with the changes made, you must stop using the platform and close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, we encourage you to reach out to the cq9 team through the following channels:

• Live Chat: Available 24/7 directly through the cq9 platform – the fastest way to get answers.
• Support Email: [email protected] – for written enquiries requiring a detailed response.
• FAQ: Visit the FAQ us for instant answers to general enquiries.

The cq9 support team operates in both Bahasa Melayu and English, 24 hours a day, 7 days a week including public holidays. Every enquiry received will be handled with full care and responded to as promptly as possible.